Customer Service Requests, with Resolution Time (City of Melbourne)

Name: Customer Service Requests, with Resolution Time (City of Melbourne)
License: https://spdx.org/licenses/CC-BY-4.0.html

Customer service requests in Melbourne with suburb, category, received and completed dates and days to complete.

npx keepset fetch melbourne-customer-service-requests-with-resolution-time

Fetch and preview this dataset on this page, or download the result as JSON. The command line fetches it without a browser.

Overview

Id	`melbourne-customer-service-requests-with-resolution-time`
Namespace	`melbourne`
Aliases	`customer-service-requests-with-resolution-time`
Category	`tasks/v1`
Kind	tasks
Domain	Civic and environmental monitoring
Subjects	operations-research
Tags	duration, lifecycle
Licence	CC-BY-4.0
Catalogue	`keepset` 1.33.0

#	URL	Status	Retrieved	Read by recipe	Pinned snapshot	SHA-256
0	https://data.melbourne.vic.gov.au/explore/dataset/customer-service-requests-with-resolution-time/	live	2026-10-19		20260811033725raw	`2d1f17a3d338`
1	https://data.melbourne.vic.gov.au/api/explore/v2.1/catalog/datasets/customer-service-requests-with-resolution-time/exports/csv	live	2026-10-19	yes	20261021014220raw	`d959d4ac2b64`

Source	#1
Archive	none
Parser format	`"csv-table"`
Parser encoding	`"utf-8"`
Parser delimiter	`"semicolon"`
Parser skipLines	`0`
Parser idColumn	`null`
Parser numericColumns	`[{"column":"days_to_complete","factor":86400}]`
Parser columns	`["date_completed","days_to_complete","date_received","category","request_status","suburb"]`

csv-table to tasks/v1, as a crossmap crosswalk.

Rule	From	To	Direction
move	`meta`	`meta`	both
move	`nodes[].id`	`nodes[].id`	both
move	`nodes[].date_completed`	`nodes[].closed`	both
move	`nodes[].days_to_complete`	`nodes[].duration`	both
move	`nodes[].date_received`	`nodes[].opened`	both
move	`nodes[].category`	`nodes[].skill`	both
move	`nodes[].request_status`	`nodes[].status`	both
move	`nodes[].suburb`	`nodes[].territory`	both